Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.
By completing the website order form, you are making an offer to purchase our products. We may refuse to accept an order for any reason (including if products are not available, if we cannot authorise payment, if there has been a pricing or product description error, or if you are not eligible to buy InstaDiet Meals products). Your offer is accepted by us and our contract concluded, when we send email order confirmation to you. Any products which we have not confirmed in the email will not form part of the contract. On occasion (where we are out of stock or have discontinued a particular product), we may substitute a product ordered by you with a suitable alternative. When we do so, we will confirm the substitute product either on the packing slip which accompanies your order or in your My Account. After we have approved your order, we will have an obligation to supply you with the products you ordered.
We will try to deliver your first hamper promptly and certainly within 7 days of your order. Standard delivery charges of ₹200 are levied on every order within Delhi/NCR on the 1 week plan & ₹350 across India. A delivery charge of ₹500 will be charged for delivering the 4 week plan outside Delhi/NCR. It is agreed by you that anyone at the delivery address is entitled to accept delivery of your hamper. Risk of damage to or loss/theft of your hamper will pass to you on delivery or upon carrying out your delivery instructions. Our courier agent will attempt to deliver three times. We will confirm by email when your order has been dispatched. We will send an email informing when the courier company expects to deliver. Our courier company will send a separate email indicating when they expect to deliver. Delivery will take place during business hours on the indicated day of delivery. Our courier may give an indication of a shorter delivery window; however, this may not always be possible. Any estimated delivery time slot is indicative only and we do not guarantee delivery within that period. If all attempts to deliver fail, your hamper will be returned to us. In those circumstances, we will issue a full refund minus the costs of returning the hamper to us. Our InstaDiet Meal Plans To reschedule a delivery, you may contact us on firstname.lastname@example.org or on My Account page on the website. We will promptly acknowledge your request to reschedule delivery.
The laws of India will apply to all the customers. You may exchange any of the products contained within your hamper within 7 days of receipt. To do so, you should send (at your cost) the relevant products to InstaDiet Meals , S-98,Panchsheel Park South, New Delhi, Delhi 110017 together with our return form detailing the products being returned and the replacements requested. Subject to availability, replacement products will be sent promptly (and certainly within 7 days of receipt of your return) to you free of charge.
Our Policy for refund will be as follows:
The refund policy applies to the 4 & 12 week plans only. Accordingly, if for any reason you are not satisfied, you may return your InstaDiet hamper within 7 days from delivery. To return your InstaDiet hamper, you may write to us at email@example.com stating your order number, reason for refund and a list of missing/damaged/consumed meals from your diet plan. Upon receiving your email, our team will take 2-3 days to respond to your request. Invoking of the 7 day cancellation/guarantee is limited to one occasion per account within 12 months.
In case of returns:
* An additional fee of ₹100 will be charged for processing the refund from our end.
Once we receive the hamper, our team will write to you, informing further instructions and the status of your refund.